Billing & Refund Policy
Effective October 9, 2026
Prices and checkout
Current prices, included credits, subscription terms, and any staff-review fee are shown before checkout. Enterprise and Nation pricing may be governed by a separate signed agreement or order form.
Verification credits
A verification credit is consumed when an authorized verification request is submitted. Credits are associated with the purchasing requester organization and are not transferable between unrelated organizations unless Tribal Verify agrees in writing.
Subscriptions
Recurring plans renew according to the checkout terms until canceled. Subscription credit refresh/rollover rules are the rules shown for the selected plan or controlling enterprise order form. Cancellation stops future renewal but does not automatically reverse completed verification usage.
Nation staff-review fee
When a verification requires Nation staff review, Tribal Verify may require a separately disclosed review fee before the case enters the Nation staff queue. If payment is not completed, Nation staff are not expected to perform the review.
Refunds
Consumed verification credits are generally not refundable after a request has been submitted, except for duplicate charges, a verified platform billing error, or where applicable law or a signed agreement requires otherwise. Unused credits, subscription fees, implementation fees, and enterprise commitments are governed by the terms displayed at purchase or the controlling agreement.
Review-fee refunds
A prepaid staff-review fee may be refunded if the review cannot proceed because of a Tribal Verify error or the participating Nation cannot accept the case before staff work begins. A review fee is generally not refundable after authorized Nation staff has begun or completed the review, unless a signed Nation/customer agreement or applicable law requires otherwise.
Chargebacks and payment disputes
If a payment is disputed, Tribal Verify may suspend related credits, subscriptions, or account access while the dispute is investigated. Nation revenue associated with reversed or fraudulent transactions may be corrected according to the applicable Nation revenue schedule.
Taxes
Taxes, exemptions, and information-reporting obligations depend on the parties, transaction, and applicable law. Tribal Verify may request exemption documentation or other information reasonably needed to process billing lawfully.
Contact Tribal Verify about billing